Shipping & Returns
FREIGHT CHARGES & TAXES
Shipments are FOB our warehouse unless specifically quoted otherwise. Unless specifically requested, orders will be shipped via UPS Ground transportation. Freight charges will be added to the invoice. Any freight quotation provided prior to shipment is an estimate only. Sales Tax is collected to any order shipped to the state of Florida. If your organization has tax exempt status, we must have a copy of your Florida Resale (tax exempt) certificate on file to not collect taxes.
CUSTOM FLAG PRODUCTION TIME
Normal production time is 2-3 weeks. Large quantities or complex products may require a longer lead-time. Rush production is available, please inquire.
QUANTITIES FOR CUSTOM FLAGS
Minimum order quantities vary by method of production and/or size of flag, but most flags/banners can be made in one quantity.
Absolutely no merchandise will be accepted for return without written authorization. Returns accepted within 30 days only. Re-stocking fee of 15% applied to returned merchandise. Our return policy: Flags Unlimited, Inc. will issue a credit for merchandise returned within 30 days of the purchase date. Return shipping costs are the responsibility of the customer unless an error was made on the part of Flags Unlimited, Inc. Items being returned must be in new condition for a full credit to be issued. A copy of the receipt must be included with any returned items. Returns made after 30 days are subject to a 15% re-stocking fee IF accepted for return. Please send any returns to our address printed on your receipt. Made-to-order, Custom items and Indoor flags with pole sleeve & fringe are NOT returnable. Please e-mail us with any questions you may have about returns.
INCORRECT ITEM RECEIVED (Shipping Error)
While we make every effort to ensure you receive your order correctly, sometimes shipping/picking errors will occur. In the event we shipped an incorrect item, please notify us and we will promptly rectify the error. Our policy: We will mail you a prepaid return label to ship the incorrect item back to us via UPS. Once the incorrect item is returned to us, we will ship your correct item at no cost to you. Alternatively, we can enter a new order for your correct item. You will be billed for the replacement merchandise, but not for shipping. In the package with the replacement order will be a prepaid return label to ship back to us the incorrect item. Once the incorrect item is received at our warehouse, full merchandise credit will be issued to the credit card used for the initial purchase. Under NO circumstances will we ship a replacement item free of charge without first receiving the incorrect item back to our warehouse. Furthermore, we will ship your replacement goods in the same manner as your original shipment. Example: If your original order was shipped UPS Ground, so will your replacement order. Under NO circumstances will we ship your replacement order in an expedited manner (example: UPS Next Day Air) unless the original order was placed that way.